Terms and Conditions
All bookings are subject to the terms and conditions listed below. If changes are made to these terms and conditions, the website will be updated straight away and any bookings will be notified straight away.
Within these terms and condition, you / your is relating to the pet owner. I, me or we relates to Wirral Whiskers.
If you wish to employ Wirral Whiskers, at the no obligation, introductory meeting, please have a set of keys to give to Wirral Whiskers. Your keys will be kept in a safe and your address won’t be noted on them.
At the end of the booking, they can be posted back through the letterbox or left in a prearranged secure place. We are happy to keep your keys for future visits.
If we don't have your keys, it would be helpful if you could drop them off with us at Rock Ferry, alternatively we could arrange to collect them from you for a small fee of £5.
Enough food, cat litter, bedding etc should be left for your pet for the duration of your booking.
If your pet requires medication or supplements, clear instructions must be given to Wirral Whiskers at the introductory meeting. Sufficient supply should be left for the booking.
There is a price guide on the website but the total cost is dependant on your needs. If you decide to book the service, the dates will be agreed at the introductory meeting or subsequent visits, by email. I will then send an email confirmation and invoice. Bookings are confirmed by the pets owner in the payment of the invoice.
The price may increase if there are unexpected additional costs such as urgent flea or worm treatment. Wirral Whiskers aim to be open and honest about charges but we cannot predict unexpected situations.
Prices are reviewed on the 1st April each year.
Bank holidays will be charged at twice the normal rate.
Invoices will be sent once the pet owner has agreed the service. Payment should be on receipt of invoice for confirmation of the booking.
If there has been unexpected additional costs such as extra food etc, invoices are due for payment upon presentation. Invoices not paid within two weeks will be charged at 6% interest.
Payment methods preferred are bank transfer or cash. A receipt will be given for all payments received.
If a cancellation is made with less than 14 days notice, 50% of the total bill will be payable. Cancellation of 7 days or less will result in the full fee being due.
Cancellations should be made in writing / email. As Wirral Whiskers is a small business, only a limited number of bookings can be taken and late cancellations are detrimental to business survival.
If you are going to be delayed in your return, contact Wirral Whiskers straight away to extend your booking. In the event of the owner returning sooner than expected refunds won’t be given.
Wirral Whiskers will provide professional care; the health and hygiene of your pet is of utmost importance. Equipment used will be cleaned / changed between visits.
If the pet owner has any concerns about the pets health, veterinarian attention should be sought. Wirral Whiskers cannot be held responsible for the health of your pet while you are away or after your return.
It is important that any pre existing health / allergy / behaviour issues or concerns are brought to Wirral Whiskers attention before the service takes place. (Your veterinarian should be aware of them and unless specified, the pet should be in good health.) The owner must agree if Wirral Whiskers are concerned, we will take the pet to the vet and the cost will be the owners responsibility. We will follow any advice the vet sees fit. If the pet needs to stay at the vets, the full cost of Wirral Whiskers service will still apply.
Wirral Whiskers will take your pet to your normal vet. We will require your vets details and your permission to carry out these terms and conditions on our new client form. However, if not available, we will take your pet to Vets4Pets Prenton or if outside of normal veterinary hours, the emergency out of hours vet (which may vary).
Every care and effort will be taken to look after your pet, but the pet owner agrees Wirral Whiskers will not be held liable for any subsequent health issues or concerns after the service has taken place.
Your pet will be treated with great respect and care and their well-being will be our priority. Wirral Whiskers are not qualified veterinarians and any health advice should be followed up by a visit to your own vet.
In the sad occasion that your pet is old, ill or may pass away, please let us know your wishes such as being contacted, your animal being buried etc. If it hasn’t been mentioned, Wirral Whiskers will treat the pet as they would their own, and save the pet for the pet owner to bury.
If your animal has access to the outside via a cat flap etc, Wirral Whiskers cannot hold responsibility for your pet returning each day.
To maintain the health of your pet, please ensure preventative pest treatment is up to date. Treatment used should be veterinarian approved (not Bob Martins). If your pet requires flea or worm treatment while you are away, the cost will be added to your invoice. Any allergy to medication should be discussed at the introductory meeting. We cannot be held responsible for allergies to treatment.
Wirral Whiskers must be informed if the dog has ever bitten any human, another dog or has any aggressive tendencies. The owner should understand and agree that they will be held solely liable for any harm, injury or property damage caused by the pet.
If a small animal is not collected from the boarding facility within 7 days of the agreed collection date, Wirral Whiskers has the right to re-home the pet.
Wirral Whiskers is fully insured for the services provided.
We will only use photographs of your pet if we have written permission by your signature on the booking form. We will only state the name of the pet and not the owners name, address etc. Photos will only be shared after the service has been completed. Every effort will be taken not to get anything other than the pet in the photo.