Terms and Conditions

All bookings are subject to the terms and conditions listed below. If changes are made to these terms and conditions, the website will be updated straight away.

Within these terms and condition, you / your is relating to the pet owner. I, me or we relates to Wirral Whiskers.

If you wish to employ Wirral Whiskers, at the no obligation, introductory meeting, please have a set of keys to give to Wirral Whiskers. Your keys will be kept in a safe, labelled with your pets name.

At the end of the booking, they can be left in a prearranged secure place or I can keep them for future visits.

If you don't have your keys ready at the introductory meeting, it would be helpful if you could drop them off. Alternatively I could arrange to collect them from you for a fee of £10.

If access to the property requires a locksmith due to a malfunction, the client agrees to promptly reimburse Wirral Whiskers for all costs incurred.

Enough food, cat litter, bedding etc should be left for your pet for the duration of your booking. An invoice will be sent for any food that I need to purchase, which will include a shopping charge of £5.

It's helpful if you can leave out a dustpan and brush.

Medication / treatment will only be administered if it has been approved and supplied by veterinary professionals. A sufficient supply should be left for the duration of the booking along with clear instructions for administration.

Where medication is required, the pet must remain inside the property for the duration of the booking with the cat flap locked (if applicable). Wirral Whiskers cannot be held responsible if the pet misses any medication due to your cat not coming home.

There is a price guide on the website but the total cost is dependant on your needs. This will be confirmed at time of booking.

The owner is liable for any unexpected additional costs such as urgent veterinary or flea treatment.

Prices are reviewed on the 1st April each year.

Bank Holidays

There is a £10 surcharge for Christmas day and Easter Sunday visits. All other bank holidays and special days are as normal.

Invoices will be sent once the pet owner has agreed the service. Bookings are confirmed when a minimum 50% booking fee has been paid. The invoiced amount should be paid in full 48 hours before the service commences.

If there have been unexpected additional costs such as extra food etc, invoices are due for payment upon presentation.

Wirral Whiskers will exercise the statutory right to claim interest (at 8% over the bank of England base rate) and compensation for debt recovery costs under the late payment legislation, if payment is not made in accordance to these terms.

Payment methods accepted are bank transfer or cash. A receipt will be given for cash payments received.

As Wirral Whiskers is a small business, only a limited number of bookings can be taken and late cancellations are detrimental to business survival. Written notice is required in the event of a cancellation either by email or WhatsApp.

If a cancellation is made with 14 or more days notice, no charge is applicable.

If notice of cancellation is given between 13 and 8 days prior to the booking, these services will be charged at 50%.

If cancellation is given in writing between 7 days and 48 hours prior to the booking, these services will be charged at 75%

If cancellation is given in writing 48 hours prior to the booking you will be charged the full fee for these services. In the event of the owner returning sooner than expected, refunds won’t be given.

If you are going to be delayed in your return, contact Wirral Whiskers straight away to extend your booking.

Wirral Whiskers will provide professional care; the health and hygiene of your pet is of utmost importance. Equipment used will be cleaned / changed between visits.

Wirral Whiskers recommend that the owner ensures that all pets have relevant vaccinations and that parasite prevention are up to date. While every reasonable care is taken, Wirral Whiskers cannot accept liability for any infectious diseases, illnesses, or parasite infestations that may be contracted by a pet during or after the care period.

If the pet owner has any concerns about the pets health, veterinarian attention should be sought.

It is important that any pre-existing health, allergy, or behavioural issues are disclosed to Wirral Whiskers prior to the service taking place. The pet’s veterinarian should be aware of these conditions and, unless otherwise stated, the pet should be in good general health.

If Wirral Whiskers has any concerns regarding a pet’s well being, the owner agrees that the pet may be taken to a veterinarian, with all associated costs being the responsibility of the owner. Any treatment or advice provided by the veterinarian will be followed.

Should the pet require admission or an extended stay at the veterinary practice, the full cost of the Wirral Whiskers service will remain payable.

While every reasonable care and effort is taken to look after each pet, the owner agrees that Wirral Whiskers cannot be held liable for any subsequent health issues or concerns arising after the service has been completed.

Wirral Whiskers will take your pet to your normal vet. I will require your vets details and your permission to carry out these terms and conditions, on my new client form completed at the introductory meeting. However, if your vet is not available, I will take your pet to Vets4Pets Prenton or if outside of normal veterinary hours, the emergency out of hours vet (which may vary). The owner will be responsible for any veterinary costs.

All pets will be treated with the utmost care and respect, and their well being will be the top priority. Wirral Whiskers is not veterinary qualified, and any health related concerns or advice should be followed up with a consultation with the pet’s own veterinarian.

In the sad occasion that your pet is old, ill, or may pass away, please let us know your wishes such as being contacted, your animal being buried etc. If it hasn’t been mentioned, Wirral Whiskers will treat the pet as they would their own, and save the pet for the pet owner to bury.

If your pet has access to outside, Wirral Whiskers can’t guarantee that the pet will return during the duration of a visit. Attempts to call and encourage them back will be made. I will have no option but to leave the cat(s) outside with an adequate supply of food and water, and/or adjust any cat flap to the ‘in only’ setting (if applicable).

Wirral Whiskers cannot be held responsible for any cats which go missing where the client has instructed us to allow the cat access to the outdoors or where the client has left open windows or doors which enable the pet to exit the property. In the event of your pet going missing, Wirral Whiskers will continue to provide care visits for your pet for the duration of the service term.

To maintain the health of your pet, please ensure preventative pest treatment is up to date. Veterinarian approved treatment should be used. If your pet requires flea or worm treatment while you are away, the cost will be added to your invoice. Any allergy to medication should be discussed at the introductory meeting. I cannot be held responsible for allergies to treatment.

Please inform Wirral Whiskers prior to the service commencing if there are, or have recently been, live fleas present in your home. This is essential to help reduce the risk of fleas being transferred to other households. If fleas are identified during a visit, the remaining visits within that booking may be shortened by five minutes to allow time for appropriate de-fleaing measures before attending the next home.

If a small animal is not collected from the boarding facility within 7 days of the agreed collection date, and the owner hasn't responded to any messages/contact Wirral Whiskers has the right to re-home the pet.

Insurance

While every care is taken, Wirral Whiskers cannot be held responsible for loss or damage outside of their control, including burglary, accidents, or other unforeseen events. Pet owners are responsible for ensuring that their property and pets are appropriately insured. Wirral Whiskers cannot accept liability for any damage a pet may cause during or between visits.

Wirral Whiskers has insurance in place in relation to bookings made through us but it is not a substitute for your own insurance cover.

It is recommended that you take out holiday cancellation insurance as Wirral Whiskers may not be able to accommodate pets who become ill or are injured after the booking is confirmed.

If other people, such as friends, family or professionals, have access to your property during the visit times, Wirral Whiskers cannot be held responsible for any resulting damage or issues.

Any links to external websites are not governed by Wirral Whiskers privacy policy or terms and conditions. Wirral Whiskers cannot accept liability for content/incidents of external website.

Media

At the initial meet and greet, permission was requested for your permission to use photographs and videos of your pets to use on our social media. If this was granted, I will not include any identifiable or personal articles within this media. I will only state the name of the pet and not the owners name, address etc. Photos will only be shared after the service has been completed. Every effort will be taken not to get anything other than the pet in the photo.

I will try to keep to your pets routine as closely as possible. Morning visits will take place between 6am and 11am. Evening visits will take place between 3pm and 9pm.

In the case of an emergency, inclement weather or natural disaster, Wirral Whiskers will use reasonable judgement for the care of your pets and property. Services may be adjusted depending on the situation.

The client agrees to these terms and conditions by booking the Wirral Whiskers. This applies to all pets owned by the client and any new pets that are obtained after the initial introductory meeting.

Please see Wirral Whiskers privacy policy for information. In summary, I won’t sell or share your information with anyone else. I will only record the data required to supply the service to you. Data will be kept securely.

Terms and Conditions Updated 06/01/2026